Overview
This Fee Schedule describes fees associated with Sprouter's platform, event-ticket payment processing, and organizer payouts. It is incorporated by reference into the Sprouter Terms of Service. Event-payment provisions must be read with the organizer agreement and payment-partner disclosures presented during onboarding.
Fees and rates may differ for Enterprise customers under separately negotiated agreements.
Event Ticketing Platform Fees
Platform fees apply to paid event tickets sold through Sprouter. Free events have zero fees on every plan.
| Plan | Platform Fee | Fee Cap (per ticket) | Monthly Cost |
|---|---|---|---|
| Free | 3% + $0.30 per ticket | None | $0 / month |
| Pro | 2% + $0.20 per ticket | None | $10 / month |
| Pro+ | 1% + $0.10 per ticket | $5 max per ticket | $50 / month |
| Enterprise | Custom | Custom | Custom |
Payment processing fees (2.9% + $0.30 per order under the standard schedule) are separate from the platform fees shown above. Under the default additive model, both fee lines are displayed to and paid by the buyer, and the organizer receives the listed ticket face value subject to authorized adjustments. Organizers may instead choose to absorb some or all platform and processing fees; absorbed fees reduce organizer net proceeds by the absorbed amount.
Fee Breakdown at Checkout
When organizers use the default additive model, checkout displays the buyer-paid charges as separate line items so the total is never bundled into a single opaque charge:
- Service fee — the platform fee, which varies by the organizer's plan.
- Processing fee — the payment processing fee of 2.9% + $0.30.
Organizers may choose to absorb some or all of these fees instead. Checkout displays the buyer's configured charges and full purchase price before purchase, while absorbed fees are deducted from organizer proceeds. The platform-fee table does not include the separate processing line.
Event-Payment and Payout Fees
Sprouter does not provide a stored balance, deposit account, P2P transfer service, wire service, organizer debit card, or instant payout product. Event-ticket payments are processed by a payment processing partner, and eligible organizer proceeds are paid by ACH to the linked organizer bank account.
| Service | Fee |
|---|---|
| Event-ticket platform fee | See the plan table above |
| Payment processing | Disclosed in current pricing and before checkout |
| Organizer ACH payout | Any applicable fee is disclosed in the organizer agreement or before initiation |
| Refund, dispute, chargeback, or reserve-related amounts | As disclosed in the organizer agreement and applicable partner terms |
The receiving bank may impose fees or processing delays outside Sprouter's control. ACH delivery typically takes 1–3 business days after an eligible payout is approved and initiated; this timing does not begin automatically when an event ends.
Changes to This Fee Schedule
We may update this Fee Schedule from time to time. Material changes will be communicated via email or in-product notice before they take effect, in accordance with applicable law and the Sprouter Terms of Service. Your continued use of the Application after the effective date of any change constitutes your acceptance of the updated fees.
Important Disclosures
Sprouter is not a bank. The organizer is the seller and merchant of record. Sprouter acts as the organizer's limited payment-collection agent under the organizer agreement, while a payment processing partner processes payments and controls event proceeds during the applicable hold and payout review.
Eligible proceeds are paid by ACH to the organizer's linked bank account. They are not held in a stored or spendable Sprouter balance. No deposit-insurance, sponsor-bank, licensing, or money-transmitter-exemption representation is made on this page.
Contacting Us
If you have questions about this Fee Schedule, please contact us:
Sprouter LLC
3104 East Camelback Road #852
Phoenix, AZ 85016
Email: support@getsprouter.com
Phone: 612-695-6849