Help Center
How Can We Help You?
Find the steps for the task. If you still need a person, contact support.
Each topic is the task and the steps. Security, the report request, and personal-information questions continue on their own pages.
Creating your first Action Page
Sign up, then start a page. Add the links you want people to open. Share that one link. When the offer changes, update the page and leave the link where it is.
Setting up your profile
Open the page and add the name, a photo or logo, and a short description. Save. That is what people see when they open the link.
Completing organizer payment onboarding
Submit identity, business, ownership, event, and linked-bank information through Sprouter. Sprouter sends that information to the payment processing partner for boarding and underwriting. The partner may ask for more information, or approve or decline onboarding.
Understanding your dashboard
Sign in. From the dashboard, create an Action Page, an event, or a QR code. Open analytics to see visits, clicks, and scans for what you published.
Customizing your Action Page
Choose a template or start fresh. Add blocks, set the colors and fonts, upload a profile image or logo, arrange the blocks, and preview on a phone and a desktop before you publish.
Adding links and buttons
Add a link, name it, and set the destination. Put the links in the order you want. Preview the page, then publish.
Embedding content
Add a block for a video, a song, a file, or a form. Paste the source or upload the file, then publish. The visitor stays on the page.
SEO settings for Action Pages
Set the page name, headline, and description before you publish. Those are what the link shows when someone shares it. If a setting is not on the page, contact support.
Creating an event
From the dashboard, create an event. Add the date, the place, and whether guests RSVP or buy a ticket. Publish it, then share the event from your page or a link.
Setting up ticket types
On the event, add each tier, such as general admission, early bird, or VIP. Give each tier a price and a capacity. A free event can take RSVPs with no ticket-sale fee.
Managing attendees
Open the event. The list is the people who registered or bought a ticket. Export the list. After you scan a ticket, attendance stays with the event.
Using the Scanner app
Each ticket has a QR code in the email. The guest keeps it on their phone. Open the Sprouter Scanner app and scan the ticket. The app checks it, blocks a second entry, and records attendance. You can assign more than one person as a scanner.
Creating QR codes
In the dashboard, create a QR code, enter the destination, match the design to the brand, and download the file. Free includes 3 dynamic QR codes, Pro includes 50, and Pro+ includes unlimited. A dynamic code can be updated after printing.
Dynamic vs static QR codes
A static code stores the destination in the symbol, so it cannot change. A dynamic code points through Sprouter, so you can change the destination without reprinting. Dynamic codes also record scans. Use a dynamic code on anything you print.
Customizing QR designs
When you create the code, match its design to the brand, then download the file. Scan a proof before you send it to print.
Tracking QR scans
Open the code in analytics. You can see the place, the device, and the time, and whether the person was new or scanned again.
Reading your analytics dashboard
Open analytics for the page, the code, or the event. Views, clicks, and scans sit together, including the place, the device, and the time.
Understanding scan metrics
A scan can show a city, a region, and a country, plus the device and the hour. The record separates a first scan from someone who scanned again.
Exporting reports
From analytics, export the data as a CSV or a PDF. Use the file for a recap or a sponsor report.
Setting up tracking
Create a dynamic QR code and set its destination. Print or share the code. Scans then show up on that code. A static code does not record scans.
Understanding fees
Processing is 2.9% + $0.30 per order. Platform fees are Free 3% + $0.30, Pro 2% + $0.20, and Pro+ 1% + $0.10 capped at $5. Buyers pay those lines by default. Organizers may absorb fees, which reduces organizer net proceeds. A free event has no ticket-sale fee.
Understanding organizer ACH payouts
You remain the seller. Checkout is handled by a payment processing partner. After the event, eligible proceeds enter payout review. Once a payout is initiated, it is sent by ACH to the linked organizer bank, typically in 1–3 business days.
Updating your plan
Choose Free, Pro, or Pro+ from your account. You can change or cancel at any time. After you cancel, paid features stay through the end of the current billing period. The page and event history stay available on the free plan.
SOC 2 Type 2 examination
Sprouter has completed a SOC 2 Type 2 examination. Read the examination summary on the Security page.
Request the SOC 2 report
Eligible customers may request the report under NDA. Use the request form on the Security page.
How we secure personal information
Open the security section of the Privacy Policy for how personal information is protected.
FAQ
How do I create my first QR code?
To create a QR code: 1) Log into your Sprouter dashboard, 2) Click "Create QR Code", 3) Enter the destination URL, 4) Customize the design, and 5) Download it. Free includes 3 dynamic QR codes. Pro includes 50 dynamic QR codes. Pro+ includes unlimited dynamic QR codes. Dynamic codes can be updated after printing and include scan analytics.
What are the fees for selling tickets?
Sprouter offers transparent, tiered platform pricing: Free charges 3% + $0.30 per paid ticket, Pro ($10/month) charges 2% + $0.20, and Pro+ ($50/month) charges 1% + $0.10 with a $5 maximum platform-fee cap. Standard payment processing of 2.9% + $0.30 per order is separate. Under the default additive model, buyers pay both fee lines and organizers receive listed ticket face value, subject to authorized adjustments. Free events have no ticket-sale fees. See the Fee Schedule for details.
How do I customize my Action Page?
Customize your Action Page from the dashboard: choose a template or start fresh, add content blocks (links, media, contact forms), set your brand colors and fonts, upload a profile image or logo, arrange the blocks, and preview on mobile and desktop before publishing.
Can I track who scans my QR codes?
Yes. Dynamic QR codes include scan analytics on every plan: total scans, unique versus repeat visitors, location, device type, and scan time. Free includes 3 dynamic QR codes, Pro includes 50 dynamic QR codes, and Pro+ includes unlimited dynamic QR codes. View the data in your dashboard.
How do I get paid for ticket sales?
Complete organizer onboarding and link the bank account where you want eligible proceeds sent. Sprouter submits your onboarding information to its payment processing partner for boarding and underwriting. After the event, proceeds are reviewed for payout eligibility. Once approved and initiated, ACH delivery to your linked organizer bank account typically takes 1–3 business days.
What is the difference between static and dynamic QR codes?
Static QR codes have a fixed destination encoded directly in the code—once created, they can never be changed. Dynamic QR codes route through Sprouter's servers, allowing you to change the destination URL anytime without reprinting. Dynamic codes also include full scan analytics while static codes offer no tracking. For printed materials, dynamic QR codes are recommended.
How do QR check-ins work at events?
Each ticket includes a unique QR code sent via email. The guest keeps it on their phone. At your event, use the Sprouter Scanner app to scan tickets. The app checks the ticket, blocks a second entry, and records attendance. Assign more than one person as a scanner.
Can I cancel my subscription anytime?
Yes, you can cancel your Sprouter subscription at any time with no cancellation fees or long-term contracts. When you cancel, you retain access to paid features until the end of your billing period. Your data, Action Pages, and event history remain accessible on the free tier. Upgrade or downgrade whenever you want.
Has Sprouter completed a SOC 2 examination?
Yes. Sprouter has completed a SOC 2 Type 2 examination. Eligible customers may request the report at /security.
How can I request Sprouter’s SOC 2 report?
Eligible customers may request the report under NDA from the Security page at /security.