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Sprouter offers tiered platform pricing based on your plan: Free charges 3% + $0.30 per paid ticket, Pro ($10/month) charges 2% + $0.20, and Pro+ ($50/month) charges 1% + $0.10 with a $5 maximum platform-fee cap. Standard payment processing of 2.9% + $0.30 per order is separate and disclosed at checkout. Buyers pay those lines by default. Organizers may absorb fees, which reduces organizer net proceeds. A $0 ticket has no platform fee.

Absolutely! Free events are completely free to host on Sprouter with no platform fees whatsoever. You can create unlimited free events on any plan, including the free tier. You only pay fees when selling paid tickets. This makes Sprouter perfect for community gatherings, meetups, workshops, and any event where you don't charge admission.

After an event, ticket proceeds become eligible for payout review. If approved, the payout is initiated by ACH to the organizer's linked bank account. ACH delivery typically takes 1–3 business days after payout initiation, subject to reserves, refunds, disputes, risk or compliance review, bank holidays, and the receiving bank.

Sprouter event checkout supports ordinary buyer credit and debit cards, including major card brands, plus Apple Pay and Google Pay where available through its payment processing partner. The methods shown at checkout can vary by buyer device, organizer eligibility, and partner availability.

Yes, you can cancel your Sprouter subscription at any time with no cancellation fees or long-term contracts. When you cancel, you'll retain access to your paid features until the end of your current billing period. Your data, including your Action Pages and event history, remains accessible even on the free tier. You can downgrade to free or upgrade again whenever you want.

Applicable platform and payment-processing fees are disclosed in Sprouter's pricing and at checkout before a buyer completes a purchase. Organizers should review the current Fee Schedule and their organizer agreement for the rates, fee allocation, refunds, disputes, and other deductions that apply.

Yes. Sprouter has completed a SOC 2 Type 2 examination. Eligible customers may request the report at /security.

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you'll be prorated for the remainder of your billing cycle. When you downgrade, the change takes effect at the end of your current billing period.

Your data is always yours. If you downgrade, you'll keep access to all your historical data, but new features may be limited. For example, if you downgrade from Pro to Free, you'll keep your existing Action Pages but won't be able to create new ones beyond the free tier limit.